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Make A Payment

You may transfer the money directly into our bank account as follows:

Bank: Lloyds
Account Name: BlackLion Law LLP
Sort Code: 30-65-41
Account Number: 24049168
Quoting Reference: INV (Invoice Number)

Cheques

Made payable to Blacklion Law LLP, Claimlion Law, 79 College Road, Harrow, London, HA1 1BD

Postal Order

Postal Order addressed to Blacklion Law LLP, Claimlion Law, 79 College Road, Harrow, London, HA1 1BD

Please call 0207 112 8623 to make a payment on a debit or credit card.

Pay Your Invoice Using Our Automated Payment Line

Case reference and Invoice number required

Call 0208 049 2700

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Privacy Policy

 

Privacy Notice

This Notice applies to you if you are a client, have made an enquiry about our services, have provided us with your contact details, receive communications from us, or have shown interest in our service.

About Us
ClaimLion Law is a trading name of BlackLion Law LLP, which provides legal services in accordance with our clients’ instructions.
BlackLion Law LLP is the Data Controller under the UK General Data Protection Regulation (GDPR) for personal data you provide to us. We are registered with the Information Commissioner’s Office (ICO) under registration number Z230304X.

Our Commitment
We are committed to complying with data protection law. We ensure your personal information is:
• Used lawfully, fairly and transparently
• Collected for clear, valid purposes
• Limited to what is necessary
• Accurate and up to date
• Retained only as long as needed
• Stored securely

We uphold high standards of confidentiality and data security.

Contact Us
If you have any questions regarding this Notice or your personal data, please contact us at:
Email: contactus@claimlionlaw.com
Post: ClaimLion Law, 79 College Road, Harrow, HA1 1BD
Telephone: 020 112 8616

Personal Data We Hold
To provide legal services, respond to enquiries, or support related functions, we may hold:

Personal Information
• Name and contact details
• Date of birth

Financial Information
• Bank or building society details
• National Insurance number
• Relevant financial records

Identification
• Passport, driving licence, proof of address
• Electronic ID verification

Matter Information
• Case documents and personal details
• Due diligence documentation

Legal Documents
• Wills, court orders, title deeds, etc.

Special Category Data
We may process sensitive information where necessary. This includes data on race, religion, health, sexuality, political beliefs, criminal history, or other protected characteristics. We do not use this information for marketing.

Lawful Basis for Processing
If you are a client, we process your data based on contractual necessity to provide legal services.
If you are not a client, we may process your data if you are:
• A prospective client
• A party involved in a client matter
• A professional referrer
• A newsletter or event contact
• A service provider

We process your data for purposes that are reasonable and relevant, based on:
• Legitimate interests
• Legal obligations
• Contractual necessity

Sharing Your Data
We may share data with selected third parties, including:
• IT and telephony providers
• Data storage or compliance partners
• Professional advisers such as barristers or experts
• Marketing providers (for relevant communications)
• Regulatory bodies or auditors

Third parties may only access your data for specified purposes and under appropriate agreements.

International Transfers
Where your data is transferred outside the European Economic Area, we take steps to ensure it is protected with appropriate safeguards.

Data Retention
Your data is retained in accordance with our file retention policy. Retention periods vary depending on the nature of the matter, ranging from 7 years to 99 years. We will inform you of the retention period at the end of your matter. Files may be held electronically or in secure physical storage.

Your Rights
You have the following rights under data protection law:
• Access – Request a copy of your data and understand how we use it
• Rectification – Request corrections to inaccurate or incomplete data
• Erasure – Request deletion of your data in specific circumstances
• Objection – Object to processing based on legitimate interests or for marketing
• Restriction – Ask us to stop processing while a dispute is resolved

To exercise these rights, please contact us. Requests will be addressed within one month, or two months if complex.
For more information on your rights, visit www.ico.org.uk.

Complaints
We encourage you to raise any data concerns with us directly. If you are not satisfied with our response, you may contact:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
www.ico.org.uk

Changes to This Notice
This Privacy Notice may be updated. Any changes will be posted on our website and, where appropriate, communicated directly to you.

Accessibility
If you require this Notice in another format, please contact us.

This privacy policy was last updated on 13th June 2025

 

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At BlackLion Law LLP, we treat complaints seriously and strive to resolve them efficiently, transparently and fairly.

CONTACT DETAILS

BlackLion Law LLP 79 College Road London
HA1 1BD

Telephone Number: 020 112 8616
E-mail Address: contactus@claimlionlaw.com

COMPLAINTS STAGES

1. Communication with lawyer

Your first point of contact will be the lawyer or legal executive assigned to your case. The lawyer will consider your case fairly and efficiently, taking into consideration the seriousness of your complaint. Should a resolution not be reached, the lawyer may pass the complaint to the senior member of the firm or request a written formal complaint be sent to our offices.

2. Communication with department manager

The lawyer will be in contact with you to discuss your complaint and try reaching a resolution. Failing this you will be asked to put your complaint in writing or electronic mail with full details of the complaint to start the formal procedure.

3. Acknowledging your complaint

We will send you a written or an electronic acknowledgement of your complaint.
We reserve the right to decline to consider a complaint that is made more than six months after the complainant became aware of the cause of the complaint. However we have discretion to waive this time limit and still undertake the complaint. We will confirm to you in writing or electronic mail if we are prepared to consider a complaint that has been made outside of the time scale of six months.

4. Investigating your complaint

Your complaint will be investigated by the lawyer and overseen by the senior partner. We endeavor to ensure that the person investigating the complaint has not been directly involved in the matter to which the complaint relates. The senior partner and the senior solicitor have the authority to settle complaints.

5. Responding to your complaint

Within four weeks of receiving your full written complaint, BlackLion Law LLP will send you either:
a) An acknowledgement, which explains that BlackLion Law LLP is in receipt of your complaint in addition to indicating when BlackLion Law LLP will make further contact with you ; or
b) A response setting out BlackLion Law LLP’s full investigation of your complaint.

Within eight weeks of receiving your complaint, BlackLion Law LLP will send you either:

a) A response setting out BlackLion Law LLP’s full investigation of your complaint; or
b) A holding response of the following:
i. Explaining why BlackLion Law LLP are still not in a position to provide you with a response, giving reasons for the further delay and stating when we expect to be able to provide you with the stated information; or
ii. Informing you that you may refer the handling of the complaint to the Legal Ombudsman if you are dissatisfied with the delay.

6. Redress

Where we decide that redress is an appropriate solution to the complaint, BlackLion Law LLP will provide you with fair compensation for any acts or omissions for which we are responsible and comply with any offer of redress which the complainant accepts. Appropriate redress will not always involve financial redress. It may involve an apology or an offer to redo the work.

7. Final response

If after receiving our response you’re still unhappy we will refer our decision to our Senior Partner who will then send you a final response.

8. If you are still unhappy

If you are still dissatisfied with our Final Response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:

Legal Ombudsman
PO Box 6167
Slough SL1 0EH
enquiries@legalombudsman.org.uk
0300 555 0333

The ombudsman will only intervene once all steps of the firm’s complaints procedure have been followed. The ombudsman can review the handling of the complaint and investigate the complaint further, ultimately making a determination about the complaint and giving binding directions about how the complaint should be resolved.

The Legal Ombudsman investigates complaints about service issues with lawyers. The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.

Further information is available at: http://www.legalombudsman.org.uk/consumer/index.html

 

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PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

 

What’s in these terms?

These terms tell you the rules for using our website https://www.claimlionlaw.co.uk (our site).

Click on the links below to go straight to more information on each area:

  • Who we are and how to contact us Contact Us | Claimlion Law

Use of Site

  • By using our Site you accept these terms. There are other terms that may apply to you. We may modify these Terms at any time, and such modifications shall be effective immediately upon posting of the modified Terms.
  • Who we are and how to contact us

We are regulated by The Solicitors Regulatory Authority (SRA).

We are a limited company.

To contact us, please email contactus@claimlionlaw.com or telephone our customer service line on 0800 599 9993

By using our site, you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy   
  • See further under ‘How we may use your personal information’.
  • Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.
  • Our Cookie Policy Cookie Policy, which sets out information about the cookies on our site.

If you purchase services from our site, our Terms and Conditions of will apply to the sales.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 25th August 2022.

We may make changes to our site

We may update and change our site from time to time. When we make changes to our Site, you agree to review these Terms periodically to be aware of such changes and your continued access or use of our Site shall be deemed your conclusive acceptance of the changes made.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Our site is only for users in England OR the UK

Our site is directed to people residing in [England OR the United Kingdom]. We do not represent that content available on or through our site is appropriate for use or available in other locations.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you know your user identification code or password, you must promptly notify us at https://claimlionlaw.co.uk/contact-us/

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No text or data mining, or web scraping

You shall not conduct, facilitate, authorise, or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising, or attempting the use of):

  • Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process, or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information, or services accessed via the same.
  • Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends, and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).

This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

This Site, its content and any services provided in relation to the same is OR are only targeted to, and intended for use by, individuals located in England, Scotland, and Wales. By continuing to access, view or make use of this site and any related content and services, you hereby warrant and represent to us that you are in a Permitted Territory. If you are not located in a Permitted Territory, you must immediately discontinue use of this Website and any related content and services.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete, or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not approved by us

This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

How to complain about content uploaded by other users

If you wish to complain about content uploaded by other users, please contact us on https://claimlionlaw.co.uk/contact-us/#open

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors and for fraud or fraudulent misrepresentation.
  • Different limitations and exclusions of liability will apply to liability arising because of the supply of any products to you, which will be set out in our Terms and conditions of supply.

If you are a business user:

  • We exclude all implied conditions, warranties, representations, or other terms that may apply to our site or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
    • use of, or inability to use, our site; or
    • use of or reliance on any content displayed on our site.
  • In particular, we will not be liable for:
    • loss of profits, sales, business, or revenue;
    • business interruption;
    • loss of anticipated savings;
    • loss of business opportunity, goodwill, or reputation; or
    • any indirect or consequential loss or damage.

If you are a consumer user:

  • Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy   

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to contact other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us [and other users of our site] a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

You are solely responsible for securing and backing up your content.

We do not store terrorist content.

Rights you are giving us to use material you upload

When you upload or post content to our site, you grant us the following rights to use that content:

  • [a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by the website and across different media [including to promote the site or the service] [to expire when the user deletes the content from the site OR forever.
  • [a worldwide, non-exclusive, royalty-free, transferable licence for [other users, partners, or advertisers] to use the content [for their purposes OR in accordance with the functionality of the site] [to expire when the user deletes the content from the site OR forever.

We are not responsible for viruses, and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to link to or make any use of content on our site other than that set out above, please contact us here

Which country’s laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter, and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter, and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Our trademarks are registered

  • Trademarks displayed at this site are registered trademarks of this Site or its affiliates or third-party owners

“Claimlion Law” and ALT Cap are UK registered trademarks of Blacklion Law LLP. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under. See our GDPR info below how you may use material on our site.

How we use the information we collect

We use the information that we collect in a variety of ways in providing the Service and operating our business, including the following:

Operations

We use the information – other the Client Data – to operate, maintain, enhance and provide all features of the Service, to provide the services and information that you request, to respond to comments and questions and to provide support to users of the Service. We process Client Data solely in accordance with the directions provided by the applicable Client or User.

Improvements

We use the information – other then Client data – to understand and analyze the usage trends and preferences of our Vistors and Users, to improve the Service, and to develop new products, services, feature and functionality.

Communications

We may use a Vistior’s or User’s email address or other information – other then Client Data – to contact that Visitor or User (1) for administrative purposes such as customer service, to address intellectual property infringement, right of privacy violations or defamation issues related to the Client Data or Personal Data posted on the Service or (2) with updates on promotions and events, relating to products and services offered by us and by third parties we work with. You have the ability to opt-out of receiving any promotional communications as described below under ‘Your Choices‘.

 

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COOKIE POLICY

We use cookies to enhance your website experience.

Third Party Cookies
We use:
• Google Analytics – To collect anonymised usage statistics that help improve the site. No confidential data is stored or shared.
For Google’s privacy policy, visit: Google Analytics Privacy Overview

Managing Cookies
You can disable cookies in your browser settings. Visit www.allaboutcookies.org for more information.

If you have any questions about our cookie usage or concerns about this website, please contact us at contactus@blacklionlaw.com.

  Call us: 0800 599 9993
Email us: contactus@claimlionlaw.com
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Claimlion Law
79 College Road
London HA1 1BD
0800 599 9993
020 7112 8616

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Claimlion Law (Blacklion Law LLP)
Berkeley Square House
Berkeley Square
London W1J 6BD
0800 599 9993
020 7112 8616
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ClaimLion Law is a trading name of BlackLion Law LLP, a limited liability partnership registered in England & Wales and regulated by the Solicitors Regulation Authority under SRA number 518911. A list of the members of the LLP is displayed at our registered office at Berkeley Square House, Berkeley Square, London W1J 6BD.

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