Frequently Asked Questions

Due to our legal expertise, we offer a comprehensive service that utilises all possible options to make sure you are not only remedied for your Plevin Claim, but kept informed throughout and given clear, jargon-free, advice on your options. We work on a no win no fee basis*.

What is Plevin?

Mrs Plevin was sold a PPI policy to cover her secured Loan from Paragon Personal Finance Ltd. She took a Claim to the Supreme Court in November 2014, alleging that the contract and her relationship with Paragon was unfair due to:

· Non-disclosure of the commission

· The percentage of the PPI premium that was commission

The Supreme Court ruled that failure by the Lender to disclose the large commissions payable out of Mrs Plevin’s PPI premiums created an unfair relationship between her and the Lender and full redress was awarded to Mrs Plevin. This case has been regarded as a precedent for other consumers seeking redress.

New reason to complain?

In August 2017 the Financial Conduct Authority (FCA) announced changes to their complaints handling rules which means you can now also:

· Complain even if PPI was not mis-sold or you do not think it was mis-sold

· Complain even if you had a previous Complaint about mis-selling of PPI rejected

This means you may be able to claim back a proportion of the money you paid for PPI, if the Lender earned a high level of undisclosed commission from the sale of the PPI policy and that level of commission was over 50% of the total cost of the PPI.

In fact, the FCA say that on average, 67% commission was charged across the industry. So, we believe that you should be able to reclaim all the commission your Lender received from the sale of your PPI policy and not simply payments above the 50% tipping point.

Can I make a legal claim if I had my claim rejected, but I received a Plevin payout?

Some Lenders made Plevin payments where they rejected the PPI mis-selling claim, but refunded any commission charged in excess of 50% – a so-called ‘Plevin’ payment.

You can still make a legal claim for all of the premiums and remaining commission on the basis of an Unfair Relationship being established if the commission payments were not disclosed when the policy was taken out.

I have already received my PPI refund; can I claim based on Plevin?

If you have previously claimed on your PPI and your Lender offered you full redress, they were required to put you in the position you would have been in if the PPI had not been sold to you. This means the commission has already been refunded and you cannot claim again based on Plevin.

However, if the Lender offered you ‘Comparative Redress’ or a ‘Gesture of Goodwill’, we may still be able to submit a Claim based on Plevin, as potential excess commission may not have been included in this offer.

My Lender has already said my PPI policy was not mis-sold; can I claim based on Plevin?

If your PPI mis-selling claim was initially rejected, we can write to your Lender to find out if your Claim is affected by Plevin. The Financial Conduct Authority (FCA) required all Lenders to write to their customers on or before 29 November 2017 if they were affected by the Plevin ruling. If your Claim was rejected post November 2015, your Lender should have already informed us and you of this and we will be in touch with an update in due course.

Am I eligible to claim on Plevin?

You may be eligible to make a Claim if your PPI policy covered repayments on a credit agreement (such as Credit Cards, Loans, Mortgages, Home Shopping Accounts, Catalogues and Finance Agreements) and a commission was earned by the Lender when the policy was sold to you, but your lender failed to make this clear to you at the time.

In addition, your PPI policy had to be taken out before 6 April 2007 and open after 6 April 2008 or taken out after 6 April 2007 (whether or not it was still open on or after 6 April 2008).

Don’t worry, if you’re not sure whether you are eligible, we can still make an enquiry on your behalf.

What is PPI Commission?

PPI commission refers to the percentage rate of commission that the Lender applied to your account. You may be entitled to compensation if your lender applied a commission rate at 50% or above to your account. We will investigate your claim against the lender to determine if your lender did apply a commission rate above 50%.

How much will my claim cost in legal fees?

If we are successful in bringing a claim against your lender our fees are as

What if I lose my case?

If we are unsuccessful in your claim, subject to the terms of the agreement you sign with us, we will not charge you for our legal services, we act on a no win no fee agreement.

Will I have to go to court?

Although we have a very high success rate in settling cases out of court prior to a trial there may be occasions that you are required to go to court. Should this become necessary, we will instruct a barrister to represent you and we will talk you through the whole process to put you at ease, because we understand that going to court can be a daunting experience.

Can I make a claim directly to my lender?

Following the PPI deadline of the 29 August 2019 the FCA is no longer considering new PPI claims. Your lender will apply the same rules and so we represent the best option in bringing a claim against your lender

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Privacy Policy

1 About Us

ClaimLion Law is a data controller and is committed to protecting your privacy and takes its responsibilities regarding the security of user information very seriously. This privacy statement sets out how ClaimLion Law complies with both UK and European Union data protection requirements. We have structured our website so that you can visit without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Notice.

This website and our services are not intended for children, and we do not knowingly collect data relating to children.

If you have any queries about the policy, please get in touch with us using contactus@claimlionlaw.com or write to us at the address below and we will do our best to answer your questions.

Data Protection Office
ClaimLion Law
79 College Road
Harrow
London
HA1 1BD

This privacy policy was last updated on 17th June 2021

2 What is Personal data?

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as: “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

3 How we use your information

This privacy notice tells you how we, ClaimLion Law, will collect and use your personal data for example:

To contact you in response to a specific enquiry,
To provide our products and services that you request from us,
Send you transactional communications via the contact details you have provided to us during our services;
Contact third parties on your behalf, with your specific instruction;
Send you email notifications which you have specifically requested;
To personalise the website for you,
To send you promotional emails and mailings about ClaimLion Law products, services, offers and other things that we think may be relevant to you,
Operate and manage your account and manage any application, agreement or correspondence you may have with us;
Carry out, monitor and analyse our business;
To identify, prevent, detect or tackle fraud, money laundering, terrorism and other crimes,
To contact you via email or telephone for market research reasons
To form a view of you as an individual and to identify, develop or improve products, that may be of interest to you.
For audits, regulatory purposes, legal obligations, and compliance with industry standards
Perform other administrative and operational purposes including the testing of systems
Please note that we will not under any circumstances sell or share your data with third party marketing companies without your consent.

4 Why do we collect and store personal data?

We need to collect personal data in order for us to provide you with a service, to answer enquires about our services and to maintain our records. In any event, we are committed to ensuring that the information we collect, and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

5 Personal data categories we collect

We may collect, use, store and transfer different kinds of personal data about you which we have categorised as follows:

Identity Data

This includes, first name, maiden name, last name, marital status, title, date of birth and gender

Contact Data

This includes, email address and telephone numbers.

Case Data

This includes information relevant to your case such as your employment status and contractual employment cover such as sick pay.

Financial Data

This includes, bank account information and payment details.

Compliance Data

This includes, recorded calls for quality checks and staff training. Such recordings may also be used to help us combat fraud.

Technical Data

This includes, internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Usage Data

This includes, information about how you use our website, products and services.

Marketing and Communications Data

This includes, your preferences in receiving marketing from us and your communication preferences.

Aggregated Data

This includes statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

Special Categories of Personal Data

This includes health and vulnerability related data that you may voluntarily share with us during the fulfilment of our services to you. We will always ask for your explicit consent to record and share Special Category Data.

6 How we might collect personal data

We use different methods to collect data from and about you as follows:

When you voluntarily provide it to us: –

You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

apply for our products or services;
request marketing to be sent to you; or
give us some feedback.

Collected automatically: –

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.

Provided by third parties or publicly available sources: –

We may receive personal data about you from various third parties as set out below:

Technical Data from analytics providers such as Google based outside the EU;
Identity and Contact Data from publicly available sources, including Companies House and the Electoral Register based inside the EU.

7 Processing purpose and our legal basis

We will always have a legal basis for processing personal data, and we have methodically assessed our purposes and legal bases.

Our legal basis for processing your information is most commonly in line with our contractual obligations to fulfil the services and products you request from us.

As a Regulated company we are audited and held to high standards for the services and products we offer. Therefore, we may be legally obligated to process personal data during regulatory audits.

In the process of delivering our services, there may be legitimate interests that we pursue, which we have tested to ensure that those interests are balanced, appropriate and we have considered any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). If you have any questions about the legal basis for our processing activities, please feel free to get in touch with our Data Protection Office.

8 Recipients of your personal data

During the course of providing the services that you request from us, we may share your information with our processing partners, known as recipients and data processors.

We conduct due diligence with both recipients and data processors around the areas of their data security protocols, data protection policies and we have strict contracts in place that govern how they process your information.

IT Support

We use Sphere IT Consultants Limited for our IT support, infrastructure services and data backups.

Sphere IT Consultants Limited is a company incorporated in England and Wales. Registration number 07140079, having its registered office at 10 Greenleaf House, 128 Darkes lane, Potters bar, Herts, EN6 1AE

9. Email Delivery

When emailing our customers with service updates we use Sendgrid to help us with this.

Sendgrid – part of the Twilio inc corporation – 3 Dublin Landings North wall Quay, Dublin 1 Ireland

Data Backups

We securely store call recordings with Pebbletree Limited trading as Soho66.
Pebbletree Limited trading as Soho66, Pebbletree Limited registered in England with the company registration number 05587730 having its registered office at, Suite 1E, Liberty Way, Sunderland, SR6 0QA 3rd Floor

10. Third parties

Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

When we may have to disclose your personal data

We may have to disclose your personal data with other third parties as set out below. These organisations or bodies will not use your information to contact you. These third parties will be subject to obligations to process your personal information in compliance with the same safeguards that we deploy.

HM Revenue & Customs

We’re required to disclose certain data with the HMRC.

Solicitors Regulation Authority

We’re regulated by the SRA, so we may have to disclose small amounts of data with them for auditing purposes.

Compliance Consultants

Compliance Consultants and other like services acting as processors, based in the United Kingdom who require reporting of processing activities in certain legal and compliance circumstances.

11 Making sure your data is secure

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

12 How long do we keep data?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are available and you can request more details of that by contacting our Data Protection Office.

By law we have to keep certain information about our customers and this data will be held solely and securely for those legal purposes.

13 Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

Right of access – you have the right to request a copy of the information that we hold about you.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
Right of portability – you have the right to have the data we hold about you transferred to another organisation.
Right to object – you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
Right to judicial review: in the event that ClaimLion Law refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain and we have provided a specific section on this below.

All of the above requests will be forwarded on should there be a third party involved in the processing of your personal data.

14 Requesting access to my data

ClaimLion Law at your request, can confirm what information we hold about you and how it is processed. If ClaimLion Law does hold personal data about you, you can request the following information:

Identity and the contact details of the person or organisation that has determined how and why to process your data.
Contact details of the data protection officer, where applicable.
The purpose of the processing as well as the legal basis for processing.
If the processing is based on the legitimate interests of ClaimLion Law or a third party, information about those interests.
The categories of personal data collected, stored and processed.
Recipient(s) or categories of recipients that the data is/will be disclosed to.
If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
How long the data will be stored?
Details of your rights to correct, erase, restrict or object to such processing.
Information about your right to withdraw consent at any time.
How to lodge a complaint with the supervisory authority?
Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
The source of personal data if it wasn’t collected directly from you.
Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

What forms of ID will I need to provide in order to access this?

ClaimLion Law accepts copies of the following forms of ID when information on your personal data is requested: Passport, driving licence, birth certificate, utility bill from last 3 months.

Contact details of the Data Protection Officer (DPO):

Data Protection Office
ClaimLion Law
79 College Road

Harrow on the Hill
London
HA1 1BD
Email: contactus@claimlionlaw.com
Telephone: 0207 112 8616

15 When things don’t go as planned

In the event that you wish to make a complaint about how your personal data is being processed by ClaimLion Law or third parties, or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and ClaimLion Law’s data protection representatives Data Protection Officer (DPO).

The details for each of these contacts are:

Supervisory authority contact details

Supervisory authority
ClaimLion Law
79 College Road

Harrow on the Hill
London
HA1 1BD
Email: contactus@claimlionlaw.com
Telephone: 0800 599 9993

If you have any queries about the policy, please get in touch with us using contactus@claimlionlaw.com or write to us at the address below and we will do our best to answer your questions.

Data Protection Office
ClaimLion Law
79 College Road

Harrow on the Hill

London
HA1 1BD

This privacy policy was last updated on 26^th Sept 2023

At BlackLion Law LLP, we treat complaints seriously and strive to resolve them efficiently, transparently and fairly.

CONTACT DETAILS

BlackLion Law LLP 79 College Road Harrow
HA1 1BD

Telephone Number: 020 112 8616
E-mail Address: contactus@claimlionlaw.com

COMPLAINTS STAGES

1. Communication with lawyer

Your first point of contact will be the lawyer or legal executive assigned to your case. The lawyer will consider your case fairly and efficiently, taking into consideration the seriousness of your complaint. Should a resolution not be reached, the lawyer may pass the complaint to the senior member of the firm or request a written formal complaint be sent to our offices.

2. Communication with department manager

The lawyer will be in contact with you to discuss your complaint and try reaching a resolution. Failing this you will be asked to put your complaint in writing or electronic mail with full details of the complaint to start the formal procedure.

3. Acknowledging your complaint

We will send you a written or an electronic acknowledgement of your complaint.
We reserve the right to decline to consider a complaint that is made more than six months after the complainant became aware of the cause of the complaint. However we have discretion to waive this time limit and still undertake the complaint. We will confirm to you in writing or electronic mail if we are prepared to consider a complaint that has been made outside of the time scale of six months.

4. Investigating your complaint

Your complaint will be investigated by the lawyer and overseen by the senior partner. We endeavor to ensure that the person investigating the complaint has not been directly involved in the matter to which the complaint relates. The senior partner and the senior solicitor have the authority to settle complaints.

5. Responding to your complaint

Within four weeks of receiving your full written complaint, BlackLion Law LLP will send you either:
a) An acknowledgement, which explains that BlackLion Law LLP is in receipt of your complaint in addition to indicating when BlackLion Law LLP will make further contact with you ; or
b) A response setting out BlackLion Law LLP’s full investigation of your complaint.

Within eight weeks of receiving your complaint, BlackLion Law LLP will send you either:

a) A response setting out BlackLion Law LLP’s full investigation of your complaint; or
b) A holding response of the following:
i. Explaining why BlackLion Law LLP are still not in a position to provide you with a response, giving reasons for the further delay and stating when we expect to be able to provide you with the stated information; or
ii. Informing you that you may refer the handling of the complaint to the Legal Ombudsman if you are dissatisfied with the delay.

6. Redress

Where we decide that redress is an appropriate solution to the complaint, BlackLion Law LLP will provide you with fair compensation for any acts or omissions for which we are responsible and comply with any offer of redress which the complainant accepts. Appropriate redress will not always involve financial redress. It may involve an apology or an offer to redo the work.

7. Final response

If after receiving our response you’re still unhappy we will refer our decision to our Senior Partner who will then send you a final response.

8. If you are still unhappy

If you are still dissatisfied with our Final Response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:

Legal Ombudsman
PO Box 6167
Slough SL1 0EH
enquiries@legalombudsman.org.uk
0300 555 0333

The ombudsman will only intervene once all steps of the firm’s complaints procedure have been followed. The ombudsman can review the handling of the complaint and investigate the complaint further, ultimately making a determination about the complaint and giving binding directions about how the complaint should be resolved.

The Legal Ombudsman investigates complaints about service issues with lawyers. The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.

Further information is available at: http://www.legalombudsman.org.uk/consumer/index.html

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

What's in these terms?

These terms tell you the rules for using our website https://www.claimlionlaw.co.uk (our site).

Click on the links below to go straight to more information on each area:

Who we are and how to contact us Contact Us | Claimlion Law

Use of Site

By using our Site you accept these terms. There are other terms that may apply to you. We may modify these Terms at any time, and such modifications shall be effective immediately upon posting of the modified Terms.
Who we are and how to contact us

We are regulated by The Solicitors Regulatory Authority (SRA).

We are a limited company.

To contact us, please email contactus@claimlionlaw.com or telephone our customer service line on 0800 599 9993

By using our site, you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy
See further under ‘How we may use your personal information’.
Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.
Our Cookie Policy Cookie Policy, which sets out information about the cookies on our site.

If you purchase services from our site, our Terms and Conditions of will apply to the sales.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 25th August 2022.

We may make changes to our site

We may update and change our site from time to time. When we make changes to our Site, you agree to review these Terms periodically to be aware of such changes and your continued access or use of our Site shall be deemed your conclusive acceptance of the changes made.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Our site is only for users in England OR the UK

Our site is directed to people residing in [England OR the United Kingdom]. We do not represent that content available on or through our site is appropriate for use or available in other locations.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you know your user identification code or password, you must promptly notify us at https://claimlionlaw.co.uk/contact-us/

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No text or data mining, or web scraping

You shall not conduct, facilitate, authorise, or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising, or attempting the use of):

Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process, or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information, or services accessed via the same.
Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends, and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).

This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

This Site, its content and any services provided in relation to the same is OR are only targeted to, and intended for use by, individuals located in England, Scotland, and Wales. By continuing to access, view or make use of this site and any related content and services, you hereby warrant and represent to us that you are in a Permitted Territory. If you are not located in a Permitted Territory, you must immediately discontinue use of this Website and any related content and services.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete, or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not approved by us

This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

How to complain about content uploaded by other users

If you wish to complain about content uploaded by other users, please contact us on https://claimlionlaw.co.uk/contact-us/#open

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors and for fraud or fraudulent misrepresentation.
Different limitations and exclusions of liability will apply to liability arising because of the supply of any products to you, which will be set out in our Terms and conditions of supply.

If you are a business user:

We exclude all implied conditions, warranties, representations, or other terms that may apply to our site or any content on it.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our site; or
- use of or reliance on any content displayed on our site.
In particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill, or reputation; or
- any indirect or consequential loss or damage.

If you are a consumer user:

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to contact other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us [and other users of our site] a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

You are solely responsible for securing and backing up your content.

We do not store terrorist content.

Rights you are giving us to use material you upload

When you upload or post content to our site, you grant us the following rights to use that content:

[a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by the website and across different media [including to promote the site or the service] [to expire when the user deletes the content from the site OR forever.
[a worldwide, non-exclusive, royalty-free, transferable licence for [other users, partners, or advertisers] to use the content [for their purposes OR in accordance with the functionality of the site] [to expire when the user deletes the content from the site OR forever.

We are not responsible for viruses, and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to link to or make any use of content on our site other than that set out above, please contact us here

Which country's laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter, and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter, and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Our trademarks are registered

Trademarks displayed at this site are registered trademarks of this Site or its affiliates or third-party owners

"Claimlion Law” and ALT Cap are UK registered trademarks of Blacklion Law LLP. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under. See our GDPR info below how you may use material on our site.

How we use the information we collect

We use the information that we collect in a variety of ways in providing the Service and operating our business, including the following:

Operations

We use the information - other the Client Data - to operate, maintain, enhance and provide all features of the Service, to provide the services and information that you request, to respond to comments and questions and to provide support to users of the Service. We process Client Data solely in accordance with the directions provided by the applicable Client or User.

Improvements

We use the information - other then Client data - to understand and analyze the usage trends and preferences of our Vistors and Users, to improve the Service, and to develop new products, services, feature and functionality.

Communications

We may use a Vistior's or User's email address or other information - other then Client Data - to contact that Visitor or User (1) for administrative purposes such as customer service, to address intellectual property infringement, right of privacy violations or defamation issues related to the Client Data or Personal Data posted on the Service or (2) with updates on promotions and events, relating to products and services offered by us and by third parties we work with. You have the ability to opt-out of receiving any promotional communications as described below under 'Your Choices'.

COOKIE POLICY

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for website’s to obtain explicit consent from users before leaving behind or reading files such as cookies on a users computer / device.

Cookies are small files saved to the users computers hard drive that track, save and store information about the users interactions and usage of the website. This allows the website, through it’s server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and it’s external serving vendors.

This website uses tracking software to monitor it’s visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [http://www.google.com/privacy.html].

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyses web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyses data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Cookie	Duration	Description
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.